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Blog
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This sounds like a given, I know. But I don’t literally mean the guy who fixes your coffee. I mean the person in your office who needs more help than the customers calling your support line. (You know who I mean. And if you don’t, then it’s probably you.) I’m talking about the person who offers more questions and no answers when a client calls with an issue.
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In marketing and communications, alot has changed from the golden days of marketing where some slick message, crafted by some high-powered ad agency was fed to the mass market via television, radio and print. While this still is a big part of getting the message out, more common now is information posted by the market who have a real one-on-one experience with the product or service. This phenomenon is made possible by the democratizaton of the message through technology. With blogs, text message, Google and the I Phone, there is not much that cannot be found out about nearly any product, service, company or individual.
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