by: William Gennuine on
Look, we know it's spring but for a moment, let's pretend it's Christmas time. Let's pretend that we are standing in front of a beautiful Christmas tree surrounded by beautifully wrapped presents. While all of the presents are wonderful, one really stands out. It's larger than the rest. The paper is embossed and catches the lights from the tree. There is a large, hand-tied bow on top and a big gift tag dangling from the ribbon. How exciting!
Can't you just see this gift in your mind's eye? It's impressive isn't it? You can't stop thinking about it, right? You can hardly wait to open it to see what's inside.
Now, back to reality. Wouldn't it be cool if your customers and prospects felt that way when they saw your advertisements, your store displays, your social media and your website? It can happen, but as with our Christmas present, generating that kind of excitement lies in the details.
Here's a real-live example of a case where generating excitement about opening the package was crucial ...
Our firm is interested in supporting the promotion of our wonderful Louisiana seafood, especially as it relates to changing misunderstandings about how last year's oil spill affected - or didn't affect - the quality, safety and availability of our seafood. There are organizations right now are seeking help from companies like ours to change perceptions and restore demand for Louisiana seafood. We just recently submitted a proposal to one such organization.
We knew going in that there would be others who were very qualified to help in this project, so we knew that what we did had to be special. We knew the organization reviewing the proposals would have dozens of responses and lots to consider. They would, in effect, be standing in front of our figurative Christmas tree looking at dozens of packages to be opened. Our goal was to make sure that our package stood out from the rest and that from across the room, they could see it and wonder what lay inside.
Here's what we did ...
- No ordinary box would do for this proposal! Since the organization was all about seafood, the box we used to pack and ship our proposal was an actual seafood packing box. It was white, wax coated and stamped with the message "Fresh Seafood" right on the box. Anyone in the seafood industry would recognize it immediately as being the real deal.
- As if the box were not enough, we created our own label to look like something that would come with fresh seafood. But rather than the expected "Perishable, fresh seafood inside," ours read: "Perishable, fresh ideas inside." We also added our own Certified Cajun label to let them know that we were the real deal in matters of all things Louisiana.
Inside the Box
- Our proposals were the main content of the box. But these were no ordinary proposals. No, these were vacuum sealed in plastic just as you would find fresh packed shrimp or crawfish. Not only was this a visual tie-in to seafood, it also protected our proposals from the real ice packs we used to pack the box - a not-so-subtle differentiation from hopefully anything else that the organization received.
- Just to make the point, the box also was filled with a good supply of plastic seafood just in case our messaging was somehow overlooked.
- All of the clever packaging in the world is pointless if there is no substance to the product. Our proposal was deeply designed, an easy read but chock full of the information the organization asked for.
Did we succeed? We think we did, at least in getting our package noticed. We know this because when it was delivered, the recipient did what we hoped he would: he opened it immediately and touched the ice packs, and he commented - albeit generically - on the presentation.
Not a bad start, and it all began with the package.